Privacy Policy

Last updated: 30 October 2026

This Privacy Policy explains how Acloudidea (Pty) Ltd (registration number 2026/789189/07), a private company registered in South Africa, trading as CooBasa ("CooBasa", "we"), collects, uses and protects your personal information when you use the CooBasa app and website. The responsible party (data controller) for your personal information is Acloudidea (Pty) Ltd.

Contents 1. Information we collect 2. How we use it 3. Legal bases 4. Who we share it with 5. Location data 6. Identity verification 7. How long we keep it 8. Your rights 9. Security 10. Children 11. Changes 12. Contact

1. Information we collect

Account details: name, phone number, and profile information you provide.
Job content: job descriptions, photos, messages, offers and reviews.
Verification data (Pros): ID photos, a selfie, date of birth, address, certificate copies and references, kept only until they have been checked (see section 6).
Location: approximate and, where you allow it, precise location to match jobs and pros.
Payment information (Pro subscriptions only): processed by our payment partner; we do not store full card or mobile-money credentials. Payments for jobs are made directly between client and Pro and do not pass through CooBasa.
Device & usage data: app interactions, device type and diagnostics.

2. How we use it

To operate the marketplace — post jobs, match clients and pros, enable chat and bookings.
To verify pros and keep the community safe.
To process Pro subscription payments and prevent fraud.
To provide support and respond to disputes.
To improve the app and, where permitted, send you relevant updates.

3. Legal bases

Where applicable law requires a legal basis, we rely on: performance of our contract with you, your consent (which you can withdraw), our legitimate interests in running and securing the Platform, and compliance with legal obligations.

We share information with other users only as needed for a job. Before hiring, pros see a job's suburb and an approximate area. Your phone number is shown to the other person on a booked job only if you tap "Share my number". Phone numbers, emails and links typed into public job ads, questions or offers are hidden automatically. We use service providers who process data on our behalf, including Supabase (hosting and database), Meta (WhatsApp, if you use CooBasa on WhatsApp, and WhatsApp sign-in codes) and our payment partner for Pro subscriptions. Some of them store or process data outside Zimbabwe and South Africa; we use them only with the safeguards required by Zimbabwe's Cyber and Data Protection Act and South Africa's Protection of Personal Information Act (POPIA). We do not sell your personal information.

Using CooBasa on WhatsApp: if you post a job through WhatsApp, we keep your WhatsApp number, name and messages to run the service: posting your job, sending you offers, passing messages between you and the pro you hire, and asking for your review. Message logs are deleted after 30 to 90 days. Type MENU at any time to see your jobs.

5. Location data

Before a booking, pros see only an approximate area (the job's pin is moved by about 200–600 m). Your precise location is used only with your permission, on your device, and is not stored with the job; you share the exact address with the pro you hire in the private job chat. You can control location permissions in your device settings.

6. Identity verification

Identity documents, selfies and certificates submitted by pros are used only to check who they are and what they are qualified to do. With your written consent, our staff compare your selfie with your ID photo. We follow a "verify, then forget" approach: after a decision (approved or rejected), we delete the ID photos, selfie and certificate copies, along with your date of birth and address. If a check isn't finished within 30 days, we delete them then and ask you to apply again. We keep the result, who made the decision and when, the fact that you are 18 or over, and a one-way fingerprint of your ID number that we use only to stop a blocked person applying again. Customers never see your documents. If you give a reference, we delete their phone number once we have called them, or after 30 days.

7. How long we keep it

We keep personal information for as long as your account is active and as needed to provide the service, resolve disputes and meet legal obligations, after which it is deleted or anonymised. After you delete your account, we delete or anonymise your information within 30 days, except what we need for an open complaint and records the law requires us to keep, usually for up to 7 years.

8. Your rights

Subject to local law, you may request access to, correction of, or deletion of your personal information, object to certain processing, or withdraw consent. To exercise these rights, contact us using the details below.

Deleting your account: in the app, go to Settings → Delete account, or email us. We complete deletion requests within 30 days. How deletion works.

9. Security

We use technical and organisational measures — including access controls and database row-level security — to protect your information. No system is completely secure, so we cannot guarantee absolute security.

10. Children

CooBasa is not intended for anyone under 18, and we do not knowingly collect their data.

11. Changes

We may update this Policy and will post the new version here with a revised date.

12. Contact

For privacy questions or requests, email privacy@coobasa.com or write to 46 Dorchester Drive, Parklands, Cape Town, Western Cape, 7441, South Africa. You can also complain to the Information Regulator in South Africa (inforegulator.org.za) or to POTRAZ, the data protection authority in Zimbabwe.