CooTerms & Conditions
Last updated: 30 October 2026
These Terms & Conditions ("Terms") govern your use of the CooBasa mobile app and website (the "Platform"), operated by Acloudidea (Pty) Ltd (registration number 2026/789189/07), a private company registered in South Africa, trading as CooBasa ("CooBasa", "we", "us"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. About CooBasa
CooBasa is a marketplace that connects clients who need a job done with independent service providers ("Pros"). We provide the technology that lets clients and Pros find each other, communicate, and agree terms. We are not a party to the agreement for services between a client and a Pro.
2. Accounts & eligibility
You must be at least 18 years old and able to enter a binding contract. You are responsible for the accuracy of the information you provide and for keeping your login secure. One person may hold a single account and may act as both a client and a Pro.
3. Our role (marketplace only)
CooBasa does not employ Pros and does not perform the services listed on the Platform. Pros are independent contractors. We do not guarantee the quality, safety, legality or timing of any job. Verification badges indicate that a Pro completed our checks; they are not a warranty of performance.
Limits of our checks. We look at a Pro's identity document and a selfie, and where shown we review a copy of a certificate or speak to a reference. These checks reduce risk but are not proof of a Pro's identity, qualifications, skills or character: documents can be forged, we rely on information users give us, and we do not check criminal records. You are responsible for your own checks before and during a job (see "Your own checks" below). To the extent the law allows, CooBasa is not liable for loss caused by a user who gave false information. We remove anyone we find has done so, and may report them to the authorities.
Your own checks
- Read reviews and look at photos of past work before you hire.
- Agree the price and the scope of the work in writing (for example in CooBasa chat) before work starts.
- For bigger jobs, ask for references or photos of similar work.
- Check that the person who arrives matches the Pro's name and profile photo.
- For work that needs a licence (for example electrical or gas work), ask to see it in person.
- Don't pay the full price up front; pay for materials against receipts and the balance when the job is done.
- Report anything suspicious through the app, WhatsApp or by email.
4. Clients
- You are responsible for describing your job accurately and lawfully.
- You choose which Pro to hire, and you are responsible for checking that they are right for the job. Review ratings, reviews, photos of past work and offers before hiring.
- Before you hire, Pros see only your suburb and an approximate area. You share the exact address with the Pro you hire, in the private job chat.
5. Pros
- You must complete verification before sending offers, and keep your details current. Everything you submit must be true and your own; false or altered documents lead to removal and may be reported to the authorities.
- Private chat with a client opens only after they accept your offer. Before that, use the job's public Questions section.
- You must hold any licences, permits or insurance required by law for the services you offer.
- You agree to perform booked jobs professionally and as described.
6. Payments & fees
Prices are agreed between the client and the Pro. The client pays the Pro directly (for example in cash or by mobile money) when the job is done. CooBasa does not take a commission or percentage of the job price, and does not hold or pay out money for jobs.
Posting jobs is free for clients. Using CooBasa is free for Pros until 30 June 2027 (we may extend this). After that, Pros need a paid subscription of US$2.99 per month to see full job details and send offers. The price and terms are shown again before you pay, and you can stop at any time.
7. Acceptable use
You agree not to misuse the Platform, including: posting false, unlawful or harmful content; posting phone numbers, emails or links in public job ads, questions or offers (CooBasa hides them; share contact details privately after hiring); harassing other users; scraping or interfering with the Platform; or sharing another person's personal information without consent. See our Community Guidelines.
8. Disputes & cancellations
Clients and Pros should first try to resolve issues through the private job chat. If that fails, either of you can use "Report a problem" on the job, and CooBasa will review it and contact you both.
- A client can cancel a booking before the work starts. A Pro who can no longer do a job can step back before starting; the client can then choose another offer.
- When a Pro marks a job done, the client is asked to confirm. If the client neither confirms nor reports a problem within 7 days, the job is marked complete.
- Because payment is made directly between client and Pro, CooBasa does not issue refunds for jobs.
8a. Reviews
After a completed job, the client and the Pro can each review the other once, within 14 days. A review stays hidden until both have reviewed, or until the 14 days end, so neither side can reply with a revenge rating. Only the client who hired the Pro for that job can review the Pro's work. Reviews must be honest and about the job.
A Pro may post one public reply to a review. Anyone may report a review that contains insults, threats, personal details or spam, or that isn't about the job; CooBasa may hide such a review, and a hidden review no longer counts in the rating. We don't hide a review just because it is negative. Ratings reflect other users' experiences: they are not a statement or guarantee by CooBasa about a Pro's work.
9. Liability
To the fullest extent permitted by law, CooBasa is not liable for the acts or omissions of clients or Pros, for the outcome of any job, or for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited by law.
10. Suspension & termination
We may suspend or close accounts that breach these Terms or our Community Guidelines, or where required by law. You may close your account at any time.
11. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and, where appropriate, notify you in the app. Continued use after changes means you accept them.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction. This does not remove any protection given to you by the law of the country where you live.
13. Contact
Questions about these Terms? Email support@coobasa.com. See also our Legal notice.